Provider complaint
Can address a contractual issue and is often the first step before dispute resolution.
Anti-Fraud & Scam Toolkit / Tool 14
Complaint Route Finder
A complaint to a provider, a supervisory report, independent dispute resolution and a police report serve different purposes. Find routes that may fit your situation.
01 / Your situation
What is your main concern?
This guide suggests routes; it cannot decide jurisdiction or legal claims. If payments continue, access is at risk or deadlines may apply, take action promptly.
If you have already paid
Contact your bank or payment provider through a channel you found independently. Preserve records; consider a police report and independent legal advice.
These routes do different things.
Supervisor
May review suspected breaches; it does not enforce your individual claim.
Dispute resolution
An eligible independent body may offer out-of-court resolution; conditions vary.
Police / legal advice
Suspected crime and potential private claims need separate attention. Reporting does not automatically suspend deadlines.